Refund Policy

RETURN & EXCHANGE POLICY

PAKISTAN ORDERS

Eligible products purchased from the Hijab Omer online store may be exchanged within 14 working days of delivery.

To qualify for an exchange, the item must be unused, unworn and unwashed, with its original tags and packaging intact. Proof of purchase or the order number is required.

Exchanges are subject to product availability. Refunds are not offered. Sale items can only be exchanged if an incorrect or faulty item was delivered.

The customer is responsible for return shipping charges, except when Hijab Omer has delivered an incorrect, faulty or damaged item.

INTERNATIONAL ORDERS

International orders are only eligible for exchange if an incorrect, faulty or damaged item was delivered. Refunds are not offered.

INCORRECT, FAULTY OR DAMAGED ITEMS

Contact us with your order number and clear photos of the item at support@hijabomer.com or 0321 4737111. Our team will review the request and guide you regarding the exchange and return shipping.

EXCHANGE PROCESS

Please contact our support team before returning any product. Products sent without prior approval may not be accepted. Once approved, return the product according to the instructions shared by our team.

ORDER CANCELLATION

You may cancel your order before it has been processed. Once an order has been shipped, the exchange policy above will apply. Hijab Omer may cancel an order if an item is out of stock, a pricing error occurs, or payment is declined by the issuing financial institution.